Procedure for returns and repairs

If you need to return one of our products or there is a problem with one of our components then of course we are here to help you.

Before returning a device, please consult the operating manual to check that there is actually a defect or a malfunction present. If this is the case, please contact the sales representative you have been dealing with or call our hotline on +49-821-2435-599.

Please note: To ensure that we can deal with your enquiry as quickly as possible, please provide us with a detailed description of the defect.

More service offerings

With a closely-knit service network in all the key industrial nations, we are able to offer you a comprehensive range of services – from remote maintenance through to personal, on-site support.
Simple, uncomplicated, and whenever you need us.